Delete your account
You can delete your Yeohaengyusim account at any time. Here are two simple ways.
Option 1: delete in the app (recommended)
- Open the Yeohaengyusim app and sign in.
- Tap the profile icon to open the profile screen.
- Tap “Account information”.
- Scroll down and tap “Delete account”.
- Confirm the deletion in the window that appears.
Your account is deleted immediately.
Option 2: request by email
If you cannot get into the app, send an email to the address below:
help@yeohaengyusim.krSend it from the email address you registered with, with the subject “Delete account”. We will process your request and confirm the deletion within 30 days.
Information that is deleted
- Profile information (name, contact details)
- Sign-in credentials — you will no longer be able to sign in
- Access to the account
Information kept by law
Past transaction records, order history and invoices are kept under the retention duties of tax and accounting law. This information stays in our back-end systems but cannot be used to sign in to the service, and we will not contact you for marketing or any other purpose.
Active eSIMs
If you have an active eSIM when you delete your account, you can keep using it until it expires. Deleting your account does not refund or cancel an active eSIM.
If you have questions about deleting your account, please contact help@yeohaengyusim.kr .