eSIM Installation Guide
From order to connection — step by step.
We recommend setting up your eSIM before you leave, while you have Wi-Fi. After you buy, scan the QR code from your email under ’Settings › Cellular (Mobile network) › Add eSIM’ and installation is done in a few minutes. Data starts when you turn on data roaming after you arrive. Setup steps for iPhone, Galaxy and Pixel are below.
Check whether your device supports eSIM
iPhone (iOS 16 or later)
Set it up under ’Settings › Cellular › Add eSIM › Use QR code’. iPhone XS, XR and later models support it (except some dual physical SIM models from Hong Kong and China). After installing, choose the eSIM as your data line and turn on data roaming.
Samsung Galaxy (S23 or later for Korean models)
Set it up under ’Settings › Connections › SIM manager › Add eSIM › Scan QR code’. Note that eSIM came late to Galaxy phones sold in Korea, so support starts with the S23, Z Flip4 and Z Fold4 and later (check earlier Korean models). Choose the eSIM for data and turn on data roaming.
Google Pixel (Pixel 3 or later)
Set it up under ’Settings › Network & internet › SIMs › Add eSIM › Scan QR code’. Pixel 3 and later models support it. Set the eSIM as your data SIM and turn on data roaming.
Not sure? Dial *#06# in the phone app. If an EID number appears, your device supports eSIM. If the phone is SIM-locked, it needs to be unlocked.
Setting up an eSIM takes only minutes. You need an eSIM-capable smartphone and a WiFi connection. The details are below.
Before you start
- Confirm your smartphone supports eSIM: look for Settings > Mobile Data > Add eSIM
- Check your phone is free of any carrier lock (SIM Lock)
- Connect to WiFi
- Keep the order confirmation email containing the QR code at hand
Installing an eSIM on iPhone
iPhone XS and XR, plus iPhone 11 through 17 and later models
- 1
Open Settings
Open Settings > Mobile Data > Add eSIM (or 'Add Cellular Plan' on older iOS versions).
- 2
Scan the QR code
Choose 'Use QR Code', then scan the code that came in your order confirmation email.
- 3
Confirm the eSIM plan
Tap 'Continue', then confirm with 'Add Cellular Plan'. It only takes a few seconds for the profile to install.
- 4
Name the plan
Label the plan, for example 'Travel eSIM' or 'Overseas Data', so it is easy to recognise.
- 5
Turn on data roaming
In Settings > Mobile Data, select your [eSIM plan] and switch 'Data Roaming' on. Confirm that your default data line is the eSIM.
Installing an eSIM on Samsung
Galaxy S20 or newer, plus Galaxy Z Flip/Fold
- 1
Open Settings
In Settings, go into Connections, pick SIM Manager and select Add eSIM.
- 2
Scan the QR code
Pick 'Scan QR code from carrier' and scan the QR code included in the email with the camera.
- 3
Add the profile
Accept to install. The downloaded eSIM profile activates on its own.
- 4
Turn on data roaming
Under Settings > Connections > Mobile Networks, switch on 'Data Roaming' for that eSIM.
Installing an eSIM on Google Pixel
Pixel 3 and later models
- 1
Open Settings
Open Settings > Network & Internet > SIMs and choose Add eSIM.
- 2
Scan the QR code
Select 'Use QR code instead', then scan the code.
- 3
Confirm and activate
Work through the prompts on screen. After the profile has downloaded, the eSIM becomes active.
- 4
Turn on data roaming
In Settings > Network & Internet > SIMs, open [eSIM] and enable 'Roaming'.
Tips for the best experience
- Install the eSIM in advance at home over WiFi, not at the airport
- Name your eSIM plan after your destination so it is easy to tell apart
- Switch data roaming off for your existing SIM to avoid unexpected charges
- Once you arrive, look at whether the eSIM has joined a network without your help
Having trouble installing?
Frequently asked questions
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